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Welcome to your CIBC UK Pension Plan

See how your Plan works and how you can manage your long term savings.

With simple navigation to tools and guides, videos, FAQ’s, and other useful information, this Information Hub has been designed to help you:

  • Plan ahead for your future retirement, even if it’s a long way off
  • Access your CIBC UK Pension Plan account, so you can manage your pension savings


PlanViewer is your gateway to your pension. It enables you to manage your Pension Account and:

  • Review and amend your personal details
  • Make changes to your investment options
  • Define who is to benefit in the event of your death
  • Change your target retirement age
  • Check the current value and recent performance of your Plan
  • Confirm that your employee and employer contributions are being received.

You can also use it to access fund information, the investment modeling tool, current plan documents, key plan information, all our tools and guidance, and a whole lot more.

For a demo, please watch our short video.

The Trustee and Defined Contribution (DC) Governance

CIBC UK Pension Plan is a section of the Fidelity Master Trust which is run by the Master Trust Board. Fidelity provides governance oversight to ensure consistency and best practice for all plan members. Find out more about Fidelity's DC governance here.

Moving a pension

If you have built up savings in several pension plans you may have the option to move your pensions, but please note pension transfers are a complex area and may not be suitable for everyone.

Important Information: This website does not contain any personal recommendations for a particular course of action, service or product. If you are unsure of the right approach for you personally, you should speak to an authorised financial adviser. Withdrawals from a pension product will not normally be possible until you reach age 55, and may rise to age 57 on 6th April 2028.

Fidelity's Workplace Investing Service Centre

Need to speak to Fidelity? Our dedicated Workplace Investing Service Centre is available 8am to 6pm, Monday to Friday.


Phone or email

If your enquiry is about your account, please call us on 0800 368 68 68. Please be aware that we’re unable to discuss account information by email. We aim to respond to emails within two working days.


Workplace Investing Service Centre

Calling within the UK: 0800 368 68 68 Monday to Friday, 8am to 6pm (UK time).


By post

Fidelity Pensions Management, Beech Gate, Millfield Lane, Tadworth, Surrey, KT20 6RP.