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Need help

Whether it's finding out how to access your account or transfer a pension, Help & Support is a quick and convenient way to answer your questions.

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How we can help

Our Workplace Investing Service Centre team will be happy to talk through any aspect of your Plan. Our pension associates have a thorough understanding of the rules of your Plan and are there to help resolve any queries you may have.

If you are a financial adviser, a family member or have power of attorney on the account, and wish to discuss account-specific information, please have your telephone password available when calling.


Chat on WhatsApp

WhatsApp us on 0800 3 68 17 30 and one of our team will handle any questions you’ve got about your pension. We’re here to help, Monday to Friday, 8am to 6pm.


Workplace Investing Service Centre

You can speak to one of our associates about any queries you have about your account. We're open Monday to Friday, 8am to 6pm.



Please be aware that we're unable to discuss account information by email. We aim to respond to emails within 2 working days.


Our complaints procedure

While we constantly strive to provide the very best products and services possible, we also realise that sometimes our customers may not be entirely satisfied. Find out how we handle feedback, and how